Booking Terms and Conditions

Click here for the Consultancy Terms and Conditions
Click here for the Club Membership Terms and Conditions

Consultancy Terms and Conditions

1. INTERPRETATION

The following definitions and rules of interpretation apply in this Agreement.

1.1 Definitions:

“Affiliate” means any entity that directly or indirectly Controls, is Controlled by, or is under common Control with another entity;

“Agreement” means the agreement consisting of these Standard Terms and Conditions and the Order Form;

“Business Day” means a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business;

“Client Background IPRs” means all Intellectual Property Rights in the Client Materials;

“Client Materials” means all materials, equipment and tools, drawings, specifications, data and other information supplied by the Client to Oystercatchers;

“Charges” means the charges that the Client shall pay Oystercatchers for the delivery of the Services;

“Client” the party named as such in the Order Form;

“Client Obligations” has the meaning set out Clause 3.1;

“Confidential Information” means the terms of this Agreement and all information in any medium or format (written, oral, visual or electronic) and whether or not marked or described as “confidential” which relates to a Party (the “Disclosing Party“), or its Affiliates’ respective businesses, finances, employees, officers, customers or suppliers, and which is directly or indirectly disclosed by the Disclosing Party to the other Party or to one of its Affiliates in the course of their dealings relating to this Agreement, whether before or after the date of this Agreement;

“Control” means, in respect of any corporate entity, the beneficial ownership of more than 50% of the issued share capital of that entity or the legal power to direct or cause the direction of the general management of that entity, and Controls, Controlledand change of Controlshall be construed accordingly;

“Data Protection Legislation” means all applicable data protection, privacy and electronic marketing legislation including Regulation (EU) 2016/679 (“GDPR”), the GDPR as it forms part of the laws of the UK by virtue of section 3 of the European Union (Withdrawal) Act 2018 and as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 (“UK GDPR”) and any related national legislation including the Data Protection Act 2018, any national legislation implementing Directive 2002/58/EC including the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as amended) and any replacement or repealing legislation;

“Deliverables” means all documents, products, materials and Research Data (if any) provided to the Client by Oystercatchers or its agents, contractors and employees as part of the Services in any form including without limitation computer programs, data, reports and specifications and where these are denoted as “Deliverables” in the Order Form;

“Deliverable IPRs” means all Intellectual Property Rights in the Deliverables, other than Oystercatchers Background IPRs.

“Event of Force Majeure” means any act or event beyond a Party’s reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, government action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, disease, pandemic, epidemic or other natural disaster, or failure of public or private telecommunications networks;

“Intellectual Property Rights” means any and all present and future, patents, inventions, know-how, trade secrets and other confidential information, trademarks, service marks, logos, emblems, badges, mascots, insignia, identifying music and sounds, get-up, domain names, business names, trade names, moral rights, performance rights, registered designs, copyrights, database rights, the sui generis rights of extraction relating to databases, design rights and other intellectual property rights of whatever nature, in each case whether registered or unregistered and including applications for registration, and all rights or forms of protection having equivalent or similar effect anywhere in the world;

“Liabilities” means any and all claims, demands, actions, awards, compensation costs (including legal costs), expenses, damages, losses, fines and other liabilities of whatsoever nature;

“Licence Scope” means the scope of the licence(s) to be granted by Oystercatchers to the Client under Clause 5 as set out in the Order Form;“Order Form” means the order form provided to the Client by Oystercatchers which specifies the Services and the core Deliverables to be provided by Oystercatchers to the Client, the Project specific background to the Services and the commercial terms applicable to the provision of those Services and the core Deliverables, and “Order” shall be construed accordingly;

“Oystercatchers” means Oystercatchers Partners Limited (company number 16385396);

“Oystercatchers Background IPRs” means all Intellectual Property Rights that are owned by or licensed to Oystercatchers and which are or have been developed independently of this Agreement in each case either subsisting in the Deliverables or otherwise necessary or desirable to enable the Client to receive the Services and/or Deliverables.

“Parties” means Oystercatchers and the Client and “Party” means either of them as applicable;

“Project” has the meaning given to it in the Order Form;

“Research Data” means the research data (if any) as detailed in the Order Form.

“Services” means the consultancy services to be provided by Oystercatchers to the Client in relation to the Project and as detailed in the Order Form; and

“Subsidiary” has the meaning given in Clause 1.5.

1.2 The Clause headings are included for convenience only and shall not affect the interpretation of this Agreement.

1.3 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality) and that person’s personal representatives, successors and permitted assigns.

1.4 A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established.

1.5 A reference to a holding company or a subsidiary means a holding company or a subsidiary (as the case may be) as defined in section 1159 of the Companies Act 2006 and a company shall be treated, for the purposes only of the membership requirement contained in sections 1159(1)(b) and (c), as a member of another company even if its shares in that other company are registered in the name of (a) another person (or its nominee) by way of security or in connection with the taking of security, or (b) its nominee. In the case of a limited liability partnership which is a subsidiary of a company or another limited liability partnership, section 1159 of the Companies Act 2006 shall be amended so that: (a) references in sections 1159(1)(a) and (c) to voting rights are to the members’ rights to vote on all or substantially all matters which are decided by a vote of the members of the limited liability partnership; and (b) the reference in section 1159(1)(b) to the right to appoint or remove a majority of its board of directors is to the right to appoint or remove members holding a majority of the voting rights.

1.6 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular and a reference to one gender shall include a reference to the other genders.

1.7 A reference to any Party shall include that Party’s personal representatives, successors and permitted assigns.

1.8 A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time and a reference to a statute or statutory provision shall include all subordinate legislation made from time to time under that statute or statutory provision.

1.9 A reference to writing or written includes e-mail.

1.10 A reference to this Agreement or to any other agreement or document referred to in this Agreement is a reference to this Agreement or such other agreement or document as varied or novated (in each case, other than in breach of the provisions of this Agreement) from time to time.

1.11 References to clauses are to the clauses of this Agreement.

1.12 Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

1.13 Each Order Form when accepted by the Client in accordance with Clause 2.1 shall be subject to these Standard Terms and Conditions. In the event of conflict between a clause in these Standard Terms and Conditions, the Order Form and any document incorporated by reference into this Agreement then the document higher in the order of precedence listed below will prevail in relation to such conflict:

1.13.1 the Order Form;

1.13.2 the clauses in these Standard Terms and Conditions; and

1.13.3 any document incorporated by reference.

2. PROVISION OF THE SERVICES AND OYSTERCATCHERS OBLIGATIONS

2.1 An offer is made by Oystercatchers for the provision of the Services and Deliverables when Oystercatchers provides a completed Order Form to the Client. The Client can accept these terms (at which point the Order will become binding) by either: (i) signing the Order Form and emailing a scan of the signed form to Oystercatchers; or (ii) confirming by email that the Client accept the terms of the Order Form and attaching the Order Form to such email.

2.2 Oystercatchers shall provide the Services to the Client in accordance with the standards and/or specification set out in the Order Form.

2.3 Estimated performance dates shall be included in the Order Form and firm performance dates shall be agreed in writing between the Parties within four weeks of entry into this Agreement. Oystercatchers shall use reasonable endeavours to meet any firm performance dates agreed in writing, but time shall not be of the essence for the performance of the Services.

2.4 In supplying the Services, Oystercatchers warrants that:

2.4.1 it shall perform the Services with reasonable skill and care;

2.4.2 it shall ensure that the Services and Deliverables will conform in all material respects with any descriptions and specifications set out in the Order Form;

2.4.3 it shall comply with all applicable laws; and

2.4.4 so far as it is aware the use of the Deliverables for the Client’s internal business purposes shall not infringe any third party Intellectual Property Rights.

2.5 If the Client fails to comply with any Client Obligation, whether by act or omission, (i) Oystercatchers will not be liable for failing to meet any performance dates specified in the Order Form, (ii) such performance dates shall be extended by a time period equivalent to the amount of the delay and (iii) Clause 7.3 shall apply.

2.6 The Contract constitutes a contract for the provision of services and not a contract of employment.

3. CLIENT OBLIGATIONS

3.1 The Client warrants and represents that:

3.1.1 it shall co-operate with Oystercatchers as required for the proper performance of the Services;

3.1.2 it shall provide, for Oystercatchers, its agents, subcontractors, consultants and employees, in a timely manner and at no charge, access to the Client’s premises during normal office hours (being Monday – Friday 8am – 6pm), office accommodation, data and other facilities as is reasonably required by Oystercatchers or any of them for the proper performance of the Services;

3.1.3 all information it has provided to Oystercatchers in relation to the Services as at the date of the Order Form is accurate, complete and is not misleading and it shall provide, in a timely manner, such further information and Client Material as Oystercatchers may require for the proper performance of the Services, and ensure that such information and Client Material is accurate, complete and not misleading;

3.1.4 it shall be responsible (at its own cost) for preparing and maintaining the relevant premises for the supply of the Services;

3.1.5 it shall inform Oystercatchers of all health and safety rules and regulations and any other reasonable security requirements that apply at any of the Client’s premises;

3.1.6 it shall not use the Deliverables in any way which might infringe any third party rights, including third party Intellectual Property Rights;

3.1.7 it shall not, to the extent the Deliverables contain Personal Data, share that Personal Data with any third party or use the Personal Data other than for the Purposes (as defined below);

3.1.8 it shall, to the extent the Deliverables contain Personal Data, take appropriate technical and organisational measures to keep such Personal Data secure;

3.1.9 it shall only use the Services for internal business purposes;

3.1.10 the Client Materials shall not infringe any third party rights, including any third party Intellectual Property Rights;

3.1.11 it shall obtain and maintain all necessary licences and consents and comply with all relevant legislation in relation to the Services, before the date on which the Services are to start;

3.1.12 it shall not use the Deliverables to develop or provide, directly or indirectly, any product or service that competes with Oystercatchers’ business or any of its Affiliates’ businesses; and

3.1.13 it shall not use the Deliverables in any way that is contrary to applicable law,

(each of clause 3.1.1 to 3.1.13 (inclusive) a “Client Obligation” and together the “Client Obligations”).

3.2 If Oystercatchers’ performance of its obligations under this Agreement is prevented or delayed by any act or omission of the Client, its agents, subcontractors, consultants or employees, Oystercatchers shall not be liable for any costs, charges or losses sustained or incurred by the Client that arise directly or indirectly from such prevention or delay.

4. ADDITIONAL WARRANTIES

4.1 Each Party warrants that:

4.1.1 it has full capacity and authority and all necessary consents to enter into and perform its obligations under this Agreement; and

4.1.2 this Agreement and any Order Form will be executed by a duly authorised representative of that Party.

5. OWNERSHIP OF IP

5.1 Oystercatchers and/or its licensors shall retain ownership of all Oystercatchers Background IPRs and the Client and/or its licensors shall retain ownership of the Client Background IPRs.

5.2 Each Party grants to the other Party a fully paid-up, worldwide, non-exclusive and royalty-free licence for the duration of this Agreement:

5.2.1 to use the other Party’s trademarks and branding for the purpose of providing the Services; and

5.2.2 for the Parties to fulfil their respective rights and obligations under this Agreement.

5.3 All Deliverable IPRs shall be owned by the person specified in the Order Form.

5.4 Oystercatchers grants the Client, or shall procure the direct grant to the Client of, a fully paid-up, worldwide, non-exclusive, royalty-free perpetual and irrevocable licence to copy the Oystercatchers Background IPRs only for the sole purposes of the Licence Scope.

5.5 Where the Client is to own the Deliverable IPRs under Clause 5.3:

5.5.1 Oystercatchers assigns to the Client, with full title guarantee and free from all third party rights, Oystercatchers’ right, title and interest to the Deliverable IPRs, together with the right to sue for and recover damages or other relief in respect of infringement of the same; and

5.5.2 The Client grants Oystercatchers a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify the Deliverable IPRs and the Client Background IPRs (i) for the purpose of delivering the Services or Deliverables to the Client, (ii) to use the Deliverable IPRs and the Client Background IPRs for the purpose of promotional and marketing materials and internal training, (iii) where surveys and/or interviews have been carried out by Oystercatchers with the input from third parties, to share such survey results or interview results with those third party participants, (iv) to reference the Services and or Deliverables in any materials produced in-house by Oystercatchers, and (v) for any other purpose specified in the Order Form.

5.6 Where Oystercatchers is to retain ownership of Deliverable IPRs under Clause 5.3, Oystercatchers grants the Client a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify the Deliverable IPRs for the purpose of receiving and using the Deliverables for the Licence Scope.

5.7 The Client must not assign, resell or otherwise dispose of its licence granted under Clause 5.6 above. The Client shall not:

5.7.1 use the Deliverables to develop or provide, directly or indirectly, a product or service that is competitive with the services provided by Oystercatchers;

5.7.2 use the Deliverables for any unlawful or unauthorised purpose;

5.7.3 to the extent the Deliverables contains Personal Data, use the Deliverables in any way which does not comply with any obligations the Client may have under Data Protection Legislation;

5.7.4 save as permitted by law, modify, decompile or reverse engineer any software supplied by Oystercatchers under this Agreement; or

5.7.5 edit the Deliverables without the prior written consent of Oystercatchers, in its sole discretion, including any images included within the Deliverables (digitally or otherwise).

5.8 In respect of Deliverable IPRs and any Oystercatchers Background IPRs used in the Deliverables, the Client will ensure that Oystercatchers is named as ‘author’ in a reasonably prominent position in the Deliverables.

6. DATA PROTECTION

6.1 For the purpose of this Clause 6:

6.1.1 “controller“, “processor“, “Personal Data“, “data subject” and “processing” (and its cognate terms) shall have the meaning given to them in Article 4 of the UK GDPR; and

6.1.2 “Personal Data” means personal data provided by one Party (acting as controller) to the other Party (acting as processor) in relation to the Services.

6.2 Each party shall comply with its obligations under Data Protection Legislation in respect of any Personal Data supplied by it, processed by it or received by it under this Agreement.

6.3 To the extent that either Party acts as a processor (‘Processor Party’) on behalf of the other Party (‘Controller Party’) in respect of the Services, the Processor Party shall:

6.3.1 only process such Personal Data as is strictly necessary to provide or receive the Services (as applicable) or in accordance with the Controller Party’s express written instructions from time to time, and shall not process Personal Data for any other purposes;

6.3.2 not appoint any additional sub-processor without the Controller Party’s consent and in the event that the Controller Party does provide such consent the processor will ensure that sub-processor is bound by the terms of this Clause 6.3 as it applies to the Processor Party hereunder;

6.3.3 not transfer Personal Data outside the European Economic Area without the prior written consent of the Controller Party;

6.3.4 provide reasonable assistance to the Controller Party in the Controller Party complying with its obligations under Data Protection Legislation in respect of Personal Data, including assisting the Controller Party in complying with a data subject’s right to access and to portability;

6.3.5 at the end of the term of this Agreement promptly delete or return to the Controller Party (at the Controller Party’s discretion and at the Processor Party’s cost) all Personal Data and provide written notice to the Controller Party to confirm that such deletion or return has been completed;

6.3.6 promptly comply with any request from the Controller Party requiring the Processor Party to amend, transfer or delete Personal Data;

6.3.7 in the event that the Processor Party receives any complaint, notice or communication (from either the ICO or a data subject) which relates directly or indirectly to the processing of Personal Data or to either Party’s compliance with Data Protection Legislation, the Processor Party shall notify the Controller Party without undue delay and it shall provide the Controller Party and the ICO (if applicable) with full co-operation and assistance in relation to any such complaint, notice or communication;

6.3.8 not disclose Personal Data to any data subject or to a third party other than at the request of the Controller Party;

6.3.9 notify the Controller Party without undue delay upon becoming aware of any unauthorised or unlawful processing, loss of, damage to or destruction of any Personal Data;

6.3.10 comply with any reasonable codes of practice or policies of the Controller Party relating to Personal Data, as notified to the Processor Party from time-to-time;

6.3.11 maintain records of processing carried out in respect of Personal Data;

6.3.12 upon request by the Controller Party, provide evidence demonstrating its compliance with this Clause; and

6.3.13 take appropriate technical and organisational measures against the unauthorised or unlawful processing of Personal Data, and against the accidental loss or destruction of, or damage to Personal Data.

6.4 The Controller Party shall have the right (but not the obligation) to audit the Processor Party to ensure Processor Party’s compliance with Clauses 6.3.1 to 6.3.13.

7. CHARGES

7.1 Unless otherwise stated in the Order Form, Oystercatchers will issue to the Client an invoice for the full charges stated in the Order Form upon the completion of the Services and/or Deliverables (as applicable).

7.2 Where the Order Form states that payments are to be made in instalments, Oystercatchers may issue to the Client an invoice for each stage of the Services or Deliverables that is completed as set out in the Order Form.

7.3 Where delivery of the Services or a particular stage of the Services and/or Deliverables, as set out in the Order Form, cannot be completed by Oystercatchers due the Client’s failure to comply with any Client Obligations, Oystercatchers may issue an invoice under Clause 7.1 or 7.2 as applicable when such Services or completion of a stage of the Services and/or Deliverables would have taken place had it not been for the Client’s failure to comply with those Client Obligations. Pursuant to clause 2.3, if the Parties have agreed firm performance dates and any Service and/or Deliverable is delayed by over four weeks from any firm performance date, due to the Client’s failure to comply with any Client Obligations, Client shall be subject to a monthly project management fee equal to 10% of the Charges (not to exceed £5,000 each month) until delivery of that Service and/or Deliverable is complete.

7.4 The Client shall pay Oystercatchers the Charges (plus VAT as applicable) in clear funds payable immediately upon receipt of invoice.

7.5 Unless otherwise stated, all amounts payable under this Agreement:

7.5.1 are exclusive of value added tax, which shall be paid at the applicable rate at the time of making the relevant payment; and

7.5.2 shall be paid in full, without any set-off, deduction or withholding, to such UK bank account as specified by the Oystercatchers from time to time.

7.6 In the event that the Client fails to make payment of any amount due under this Agreement by the due date for payment of the same, Oystercatchers may:

7.6.1 at its discretion, either:

7.6.1.1 suspend the provision of the Services until the Client has made such payment in full; or

7.6.1.2 terminate the Services; and

7.6.2 charge the Client interest on the overdue amount, payable immediately on demand, from the due date for payment of the same up to the date of actual receipt, at the rate of 2 % per annum above the Bank of England base rate from time to time.

7.7 Oystercatchers may, without limiting its other rights or remedies, set off any amount owing to the Client by Oystercatchers against any amount payable by the Client to Oystercatchers.

8. LIABILITY

8.1 Nothing in this Agreement shall exclude or restrict either Party’s liability for death or personal injury resulting from the negligence of that Party or of its employees while acting in the course of their employment, or any other liability which cannot be excluded by law.

8.2 Subject to Clause 8.1, Oystercatchers shall not be liable to the Client under this Agreement for any:

8.2.1 loss of profits, business, business opportunity, contracts, anticipated savings, goodwill or revenue;

8.2.2 any wasted expenditure;

8.2.3 any inaccuracy in the Deliverables or unavailability of the Deliverables;

8.2.4 any loss or corruption of data; or

8.2.5 any indirect or consequential loss or damage, howsoever arising out of or in connection with the performance of its obligations under this Agreement or any breach thereof, even if Oystercatchers was advised in advance of the possibility of such loss or damage occurring.

8.3 Subject to Clause 8.1, save in the case of an indemnity given under Clause 9 of this Agreement, each Party’s maximum aggregate liability to the other in contract, tort, or otherwise (including any liability for any negligent act or omission) howsoever arising out of or in connection with this Agreement shall be limited to a sum equal to 100% of the Charges paid by the Client.

8.4 Save as otherwise set out in these Standard Terms and Conditions, Oystercatchers does not make any representations or warranties, including without limitation, representations or warranties relating to the timeliness, currency, accuracy, completeness, merchantability or fitness for a particular purpose. Oystercatchers shall not be liable to the Client or to any third party for any loss suffered as a result of any use, interpretation or communication of the Deliverables.

8.5 The provisions of this Clause 8 shall survive the expiry or earlier termination of this Agreement howsoever arising.

9. INDEMNITY

9.1 Oystercatchers shall hold the Client harmless and indemnify them and their employees and agents against any liability, costs, expenses or losses incurred or sustained by the Client arising directly or indirectly out of:

9.1.1 any claim that the Client’s use of any materials created and used by Oystercatchers and / or provided by Oystercatchers to the Client in accordance with this Agreement infringes third party Intellectual Property Rights;

9.1.2 any failure by Oystercatchers or its employees or agents to comply with any of its obligations under clause 6 or Data Protection Legislation; and

9.1.3 Oystercatchers’ fraud, negligence, breach of statutory duty, except where such liability, costs, expenses or losses are incurred or sustained by the Client as a result of any damage or injury caused by the Client.

9.2 The Client shall hold Oystercatchers and each of its Affiliates harmless and indemnify them and their employees and agents against any liability, costs, expenses or losses incurred or sustained by Oystercatchers and each of its Affiliates arising directly or indirectly out of:

9.2.1 any claim that Oystercatchers’ use of any materials created and used by Client and / or provided by the Client to Oystercatchers in accordance with this Agreement infringes third party Intellectual Property Rights;

9.2.2 any failure by the Client or its employees or agents to comply with any of its obligations under clause 6 or Data Protection Legislation; and

9.2.3 the Client’s fraud, negligence, breach of statutory duty, except where such liability, costs, expenses or losses are incurred or sustained by Oystercatchers as a result of any damage or injury caused by Oystercatchers.

9.3 Any party seeking indemnification under this Agreement shall provide prompt written notice of any claim. Indemnitor shall have sole control and authority with respect to the defence and settlement of any such claim. Indemnitee shall cooperate fully with indemnitor, at indemnitor’s sole cost and expense, in the defence of any such claim. Indemnitee may participate in the defence of any claim through its own counsel, and at its own expense.

10. TERMINATION

10.1 Oystercatchers may terminate this Agreement by giving five (5) days’ written notice to the Client at any time and for any reason.

10.2 Without affecting any other right or remedy available to it, either Party may terminate this Agreement with immediate effect by giving written notice to the other Party if:

10.2.1 the other Party commits a material breach of this Agreement which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of thirty (30) days after being notified to do so;

10.2.2 the other Party repeatedly breaches any of the terms of this Agreement in such a manner as to reasonably justify the opinion that its conduct is inconsistent with it having the intention or ability to give effect to the terms of this Agreement;

10.2.3 the other Party goes into liquidation, has an administrator, administrative receiver, receiver or manager appointed over the whole or part of its assets or business, makes a composition or arrangement with its creditors generally, becomes insolvent or ceases trading, or if it threatens to do any of the foregoing; or

10.2.4 there is a change of Control of the Client.

11. CONSEQUENCES OF TERMINATION

11.1 On termination of this Agreement:

11.1.1 any and all sums payable to Oystercatchers shall become immediately due;

11.1.2 any and all licences or rights granted under this Agreement shall terminate, save for those that are explicitly stated to be perpetual;

11.1.3 any rights, remedies, obligations or Liabilities of the Parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of this Agreement which existed at or before the date of termination shall not be affected; and

11.1.4 any provision of these Standard Terms and Conditions that expressly or impliedly is intended to come into or continue in force on or after termination or expiry of these Terms shall remain in full force and effect, and for the avoidance of doubt, the following clauses shall continue in force: Clause 1 (Interpretation), Clause 5 (Ownership of IP), Clause 6 (Data Protection), Clause 8 (Liability), Clause 11 (Consequences of Termination), Clause 14 (Confidentiality), Clause 28 (Governing Law) and Clause 29 (Jurisdiction).

12. FORCE MAJEURE

12.1 A Party shall have no liability or responsibility to the other Party for any failure to perform, or delay in performance of, any of its obligations (save for any payment obligations) under this Agreement that is caused by an Event of Force Majeure.

12.2 If an Event of Force Majeure occurs that affects the performance of a Party’s obligations under this Agreement, the affected Party shall attempt to contact the unaffected Party as soon as reasonably possible to notify it of the Event of Force Majeure. The affected Party’s obligations under this Agreement shall be suspended and the time for performance of its obligations shall be extended for the duration of the Event of Force Majeure.

13. ASSIGNMENT AND OTHER DEALINGS

13.1 Client may not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any of its rights and obligations under this Agreement.

13.2 Oystercatchers may freely assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any of its rights and obligations under this Agreement, without the consent of the Client.

14. CONFIDENTIALITY

14.1 Each Party undertakes that it shall not at any time disclose to any person any Confidential Information of the other Party except as permitted by Clause 14.2.

14.2 Each Party may disclose the other Party’s Confidential Information:

14.2.1 to its employees, officers, representatives or advisers who need to know such information for the purposes of carrying out the Party’s obligations under this Agreement. Each Party shall ensure that its employees, officers, representatives or advisers to whom it discloses the other Party’s Confidential Information comply with this Clause 14; and

14.2.2 as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority including any relevant securities exchange.

14.3 No Party shall use any other Party’s Confidential Information for any purpose other than to perform its obligations under this Agreement.

15. ANNOUNCEMENTS

Neither Party shall make, or authorise any person to make, any public announcement concerning this Agreement without the prior written consent of the other Party (such consent not to be unreasonably withheld or delayed), except as required by law, any governmental or regulatory authority (including, without limitation, any relevant securities exchange), any court or other authority of competent jurisdiction.

16. ENTIRE AGREEMENT

16.1 This Agreement constitutes the entire agreement between the Parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

16.2 Each Party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Agreement. Each Party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in this Agreement.

17. COSTS

Except as expressly provided in this Agreement, each Party shall pay its own costs incurred in connection with the negotiation, preparation, and execution of this Agreement and any documents referred to in it.

18. VARIATION

No variation of this Agreement shall be effective unless it is in writing and signed by the Parties (or their authorised representatives).

19. CHANGE CONTROL

19.1 Either Party may at any time during the term of this Agreement submit a written request for a change to the scope of the Services (“Change”) to the other party in writing.

19.2 If Oystercatchers requests a Change, it will send to the Client a document containing a description of the proposed Change, its expected effect on the Charges, any timescales and/or any other aspect of the Services (a “Change Control Note”).

19.3 If the Client requests a Change:

19.3.1 the Customer will submit a written request to Oystercatchers containing as much information as is necessary to enable Oystercatchers to prepare a Change Control Note; and

19.3.2 within 14 days of receipt of a request, Oystercatchers will, unless otherwise agreed, send to the Client a Change Control Note.

19.4 If, following the Client receipt of a Change Control Note pursuant to Clause 19.2 or Clause 19.3.2:

19.4.1 the Parties agree the terms of the Change Control Note, they will sign it and that Change Control Note will amend this Agreement; or

19.4.2 either Party does not agree to any term of the Change Control Note, then (without prejudice to the Parties’ other rights under this Agreement) Oystercatchers shall continue to provide the Services in accordance with the original terms.

20. WAIVER

No failure or delay by a Party to exercise any right or remedy provided under this Agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

21. RIGHTS AND REMEDIES

The rights and remedies provided under this Agreement are in addition to, and not exclusive of, any rights or remedies provided by law.

22. SEVERANCE

22.1 If any provision or part-provision of this Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this Agreement.

22.2 If any provision or part-provision of this Agreement is invalid, illegal or unenforceable, the Parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.

23. NO PARTNERSHIP OR AGENCY

23.1 Nothing in this Agreement is intended to, or shall be deemed to, establish any partnership or joint venture between any of the Parties, constitute any Party the agent of another Party, or authorise any Party to make or enter into any commitments for or on behalf of any other Party.

23.2 Each Party confirms it is acting on its own behalf and not for the benefit of any other person.

24. FURTHER ASSURANCE

Each Party shall, and shall use all reasonable endeavours to procure that any necessary third party shall, promptly execute and deliver such documents and perform such acts as may reasonably be required for the purpose of giving full effect to this Agreement.

25. NOTICES

25.1 Any notice given to a Party under or in connection with this Agreement shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case).

25.2 Any notice shall be deemed to have been received:

25.2.1 if delivered by hand, on signature of a delivery receipt; or

25.2.2 if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or at the time recorded by the delivery service.

25.3 This Clause does not apply to the service of any proceedings or other documents in any legal action.

26. COUNTERPARTS

26.1 This Agreement may be executed in any number of counterparts, each of which when executed and delivered shall constitute a duplicate original, but all the counterparts shall together constitute the one Agreement.

26.2 Transmission of the executed signature page of a counterpart of this Agreement by e-mail (in PDF, JPEG or other agreed format) shall take effect as delivery of an executed counterpart of this Agreement. If either method of delivery is adopted, without prejudice to the validity of the Agreement thus made, each Party shall provide the others with the original of such counterpart as soon as reasonably possible thereafter.

27. THIRD PARTY RIGHTS

27.1 Except as expressly provided in Clause 27.2, a person who is not a party to this Agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.

27.2 The Client’s obligations under this Agreement (including any representations, warranties and undertakings) are given for the benefit of all Oystercatchers Affiliates. It is intended that all Oystercatchers Affiliates may enforce the benefits conferred on it under this Agreement in accordance with the terms of the Contracts (Rights of Third Parties) Act 1999.

27.3 The rights of the Parties to terminate, rescind or agree any variation, waiver or settlement under this Agreement are not subject to the consent of any other person.

28. GOVERNING LAW

This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the English law.

29. JURISDICTION

Each Party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).

30. ANTI-BRIBERY

30.1 Each Party shall:

30.1.1 comply with all applicable laws, regulations, codes and sanctions relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010;

30.1.2 not engage in any activity, practice or conduct which would constitute an offence under sections 1, 2 or 6 of the Bribery Act 2010 if such activity, practice or conduct had been carried out in the UK;

30.1.3 have and shall maintain in place throughout the term of this Agreement, its own policies and procedures to ensure compliance with relevant anti-bribery and anti-corruption laws and will enforce them where appropriate; and

30.1.4 promptly report to the other Party any request or demand for any undue financial or other advantage of any kind received by it in connection with the performance of this Agreement.

30.2 Failure to comply with clause 30.1 may result in the immediate termination of this Agreement.

V26062025

Oystercatchers Club Membership Terms and Conditions

The Oystercatchers Club is brought to you by the company named on your Order Form (“we” “us” and “our” being interpreted accordingly). Membership of the Oystercatchers Club (“Membership”) is subject to the member agency named on the Order Form (and herein referred to as “you” and/or “your”) fulfilling the Membership criteria set by us from time to time and complying with these Terms.

1. DEFINITIONS AND INTERPRETATION

1.1 The following definitions apply to these Terms:

“Affiliates” means any entity that directly or indirectly Controls, is Controlled by, or is under common Control with another entity;

“Nominated Representatives” means those employees in your organisation who are entitled to have access to the various Membership benefits and are subject to these Terms;

“Business Days” means any day other than a Saturday or Sunday or any day which is a public holiday in the UK;

“Content” means any content provided by us to you and / or your Nominated Representatives, including on the Website, and including, without limit, any text, data, logos, graphics, photographs, images, animations, software, apps, forms, videos, music and other audio/visual materials;

“Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action, government action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, disease or other natural disaster, or failure of public or private telecommunications networks;

“Order Form” means an order for a Membership placed by you with us in accordance with these Terms (and “Ordered” shall be construed accordingly);

“Parties” means us and you, and “Party” means either of us as applicable;

“Personal Data” has the meaning given to it in the GDPR or the UK GDPR as applicable. Any Personal Data you provide to us in connection with your Membership will be processed in accordance with our Privacy Policy which can be found at https://theoystercatchers.com/privacy-policy (“Privacy Policy”);

“Terms” means these Membership Terms and Conditions, which apply to your Membership; and

“Website” means our website at https://theoystercatchers.com/ Use of our Website is governed by our Website terms and conditions at https://theoystercatchers.com/terms-conditions (“Website Terms and Conditions”).

1.2 The clause headings in these Terms are included for convenience only and shall not affect the interpretation of these Terms.

1.3 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality) and that person’s personal representatives, successors and permitted assigns.

1.4 A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established.

1.5 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular and a reference to one gender shall include a reference to the other genders.

1.6 A reference to any party shall include that party’s personal representatives, successors and permitted assigns.

1.7 A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time and a reference to a statute or statutory provision shall include all subordinate legislation made from time to time under that statute or statutory provision.

1.8 A reference to these Terms or to any other terms, agreements or documents referred to in these Terms is a reference to these Terms or such other agreement or document as varied or novated (in each case, other than in breach of the provisions of these Terms) from time to time.

1.9 References to clauses are to the clauses of these Terms.

1.10 Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

2. THE OYSTERCATCHERS CLUB

The Oystercatchers Club is a private club, membership of which is available to selected agencies and their nominated representatives (“Members”), allowing them access to certain special events, benefits and services offered by us and/or our partners. Events, benefits, and services are subject to change from time to time.

3. REQUIREMENTS FOR MEMBERSHIP

3.1 You will ensure that each Nominated Representative is made aware of and complies with these Terms, our Website Terms and Conditions, our Privacy Policy and any other terms and conditions applicable to your Membership (as notified to you by us from time to time).

3.2 If there is any conflict between our Website Terms and Conditions or Privacy Policy and these Membership Terms and Conditions, then these Membership Terms and Conditions shall govern and take precedence.

4. CHARGES AND PAYMENT

4.1 The charges for your Membership will be set out in your Order Form.

4.2 Unless otherwise specified in your Order Form, charges are exclusive of VAT or any other sales tax applicable to your country of residence, and such taxes shall be payable by you at the applicable current rate chargeable at the time that we invoice you.

4.3 We shall be entitled to issue an invoice to you for the charges on an annual basis as applicable and you shall pay each invoice submitted by us:

4.3.1 upon receipt of the invoice (unless otherwise specified in the Order Form); and

4.3.2 in full and cleared funds to the bank account nominated by us on the invoice.

4.4 Without limiting any of our other rights or remedies, if you fail to make any payment due to us under these Terms by the due date for payment, we shall have the right to charge interest on the overdue amount at the rate of 2% per annum above the then current Bank of England base rate accruing on a daily basis from the Due Date until the date of actual payment of the overdue amount, whether before or after judgment.

4.5 You shall pay all amounts due under these Terms in full without any deduction or withholding except as required or permitted by law. We may, without limiting its other rights or remedies, set off any amount owing to us by you against any amount payable by us to you.

5. TERM AND TERMINATION

5.1 Your Membership will last for a period of 12 months (the “Initial Term“). Your Membership will automatically renew at the end of the Initial Term unless you confirm to us in writing that you do not want to renew, this confirmation needs to be received by us no later than 3 days before the Membership ends.

5.2 We may cancel your Membership at any time by giving you at least 90 days’ notice in writing.

5.3 If we exercise this right, we shall refund you, on a pro rata basis, the charges paid by you that are for the portion of your Membership remaining after termination of your Membership.

5.4 We may, at our option, suspend or terminate your Membership at any time with immediate effect by giving written notice to you if:

5.4.1 you fail to pay any amount due under these Terms on the due date for payment; or

5.4.2 you otherwise breach these Terms.

5.5 We may, at our option, suspend or terminate your Membership with immediate effect if you become subject to any of the following events, or we reasonably believe that you are about to become subject to any of them:

5.5.1 you, other than for the purpose of a bona fide reconstruction or amalgamation pass a resolution for your winding up, or a court of competent jurisdiction makes an order for you to be wound up or dissolved;

5.5.2 an administrator is appointed or an administrative order is made in relation to you or the appointment of a receiver or administrative receiver of, or an encumbrancer taking possession of or selling, the whole or any part of the entity’s undertaking assets, rights or revenue;

5.5.3 you enter into an arrangement, compromise or composition in satisfaction of your debts with your creditors or any class of them, or take steps to obtain a moratorium, or make an application to a court of competent jurisdiction for protection from your creditors;

5.5.4 you are unable to pay your debts, or you are capable of being deemed unable to pay your debts, within the meaning of section 123 of the Insolvency Act 1986; or

5.5.5 you enter into any arrangement, compromise or composition in satisfaction of your debts with your creditors.

5.6 On expiry or termination of your Membership for any reason:

5.6.1 you shall immediately pay to us all outstanding unpaid charges;

5.6.2 your, and where applicable, your Nominated Representatives’ access to Membership benefits will be revoked.

6. CONTENT

6.1 We are the owners or licence holders of the Intellectual Property Rights in any Content we may provide to you and you acknowledge and agree that nothing in these Terms shall be construed so as to transfer any Intellectual Property Rights in the Content to you or your Nominated Representatives.

6.2 We hereby grant to you and, where applicable, your Nominated Representatives, a limited, non-exclusive, non-transferable, worldwide licence to use the Content provided that it is only used for your own business purposes within your organisation.

6.3 You shall not alter or remove any copyright notices or other notices indicating rights in the Content.

6.4 For the avoidance of doubt, the licence granted in clause 6.2 shall not permit you or your Nominated Representatives do any of the following without our prior written consent:

6.4.1 sub-license, rent, lease, transfer or assign any Intellectual Property Rights in the Content to any other person, or attempt to do any of the foregoing;

6.4.2 disclose the Content whether in part or in its entirety to any third party, including any associated or affiliated company or, if applicable, to anyone within your organisation who is not a Nominated Representative; or

6.4.3 in any way commercially exploit any of the Content.

6.5 Further, you agree that you and your Nominated Representatives shall:

6.5.1 not use the Content to develop or provide, directly or indirectly, any product or service that competes with our business or any of our Affiliates’ businesses;

6.5.2 not use the Content in any way which might infringe third party rights, including third party Intellectual Property Rights;

6.5.3 not, to the extent the Content contains Personal Data, share such Personal Data with any third party or use it other than for purposes for which it is expressly provided;

6.5.4 to the extent the Content contains Personal Data, comply with any obligations you may have under Data Protection Legislation;

6.5.5 to the extent the Content contains Personal Data, take appropriate technical and organisational measures to keep such Personal Data secure;

6.5.6 not use the Content in any way that is contrary to applicable law;

6.6 You grant us a non-exclusive perpetual irrevocable worldwide licence to use Your name and trade marks in connection with the promotion and facilitation of the Oystercatchers Club.

6.7 The name ‘Oystercatchers Club’ and other names, logos or marks may be trade marks belonging to us (“Trade Marks”).

6.8 To the maximum extent legally permitted, you cannot link to or seek to extract data from our Content or reutilise any Content for any commercial purpose or use our Trade Marks or Intellectual Property Rights in a way that suggests that you or your business has any endorsement from or affiliation to us without our prior written permission (at our sole discretion).

7. YOUR USE OF YOUR MEMBERSHIP

7.1 You must only use the Oystercatchers Club, the Website and any related Content (“Club Materials”) for legal purposes in accordance with these Terms and are prohibited from using the same to engage in any illegal or fraudulent activity or in a manner that (in our reasonable opinion) is liable to damage our business or harm other Members. Your use of the Club Materials is subject to our membership rules and other policies or guidelines that we may communicate to you from time to time.

7.2 You also undertake that any Personal Data and other information you may provide to us when registering or signing up to any of our services, or during the course of your Membership, is complete, accurate and up to date. If you are submitting or posting Personal Data on behalf of another person, you confirm that you have their prior authority to do so and have provided them with a copy of our Privacy Policy.

7.3 In relation to any material you submit to us, to other Members and/or for use on our Website, you undertake to us that either you own this material or have the necessary rights, clearances and or approvals you need to submit or post such material.

8. INDEMNIFICATION

You agree to indemnify us in relation to any third-party legal actions or claims that are made against us and for any associated losses, damages or expenses (including any legal expenses) that we suffer as a result of you breaching your obligations or undertakings in clauses 7.1, 7.2 and 7.3.

9. LIMITATION OF LIABILITY

9.1 Nothing in these Terms shall exclude or restrict a Party’s liability for death or personal injury resulting from the negligence of that Party or of its employees while acting in the course of their employment, or any other liability which cannot be excluded by law.

9.2 Subject to clause 9.1 we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms for:

9.2.1 any loss of profit, business, business opportunity, contracts, anticipated savings, goodwill, or revenue;

9.2.2 any wasted expenditure;

9.2.3 any inaccuracies in the Content;

9.2.4 any use by you of personal data displayed on our Website or within any Content;

9.2.5 any damage to any property used in connection with any Content;

9.2.6 any loss or corruption of data; or

9.2.7 any indirect or consequential loss.

In addition, we cannot guarantee that any Content you access or download is free from viruses, worms or other malware, and you should check that you have suitable, up to date virus or malware protection on your computer or device.

9.3 Subject to clause 9.1, save in the case of an indemnity given under clause 8, a Party’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of these Terms shall be limited to a sum equal to the amount of the charges for the Membership as set out in the Order Form. For the avoidance of doubt, a Party’s total liability to the other for an indemnity given under clause 8 shall be uncapped.

9.4 We do not make any representation and exclude all warranties, terms or conditions (whether express or implied by law or otherwise) in respect of the Club Materials, including, without limitation, any decision you take on the basis of information provided through the Website and/or Events, except that nothing in these Terms shall exclude or restrict your statutory rights or other rights that cannot be excluded or restricted under applicable law. Except as set out above, we will not be liable for (1) any indirect, consequential or special loss or damage; or (2) any lost revenue, profits or other economic loss (whether direct or indirect), however arising from your use of the Membership.

10. CHANGES TO THESE TERMS

We may amend these Terms at any time, for example, where we add new services or features or where there is a change in applicable law. All such changes will take effect once these Terms have been updated and you will be assumed to have accepted any such changes if you continue to use the Club Materials after the latest update.

11. PURCHASE OF PRODUCTS OR SERVICES

If you elect to purchase any products or services which we offer to you through the Club Materials this may be subject to new and/or additional terms and conditions which will be notified to you at the time.

12. EVENTS OUTSIDE OUR CONTROL

We shall have no liability or responsibility to you for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.

13. INVALIDITY & WAIVER

If any of these Terms is found by a court or a regulator to be invalid or unenforceable the other provisions shall continue to apply to the maximum extent legally permitted. No waiver of any of these Terms shall be effective unless made in writing by us and a waiver (or non-enforcement) shall not be construed as a waiver of any subsequent breach.

14. GOVERNING LAW

In the event of any dispute between you and us concerning these Terms, the laws of England and Wales will apply. If you wish to take court proceedings against us, you should do so within England and Wales, except to the extent that applicable law in your country of residence requires mandatory application of another law and/or jurisdiction and/or language and such requirement cannot lawfully be excluded under these Terms in which case such law and/or jurisdiction and/or language shall apply, as far as legally required.

15. MISCELLANEOUS

15.1 We may at any time assign, mortgage, charge, subcontract, delegate or declare a trust over any or all of our rights and obligations under these Terms to or for the benefit of any person. You may not transfer, assign, sub-licence, sub-contract, divest or otherwise deal with your rights or obligations under these Terms and Conditions without our prior written consent.

15.2 These Terms are made between you and us, but are also made for the benefit of our Affiliates. It is intended that all our Affiliates may enforce the benefits conferred on it under these Terms in accordance with the terms of the Contracts (Rights of Third Parties) Act 1999. Apart from our Affiliates, no other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

15.3 No failure or delay by us in exercising any right or remedy provided under this these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict our further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict our further exercise of that or any other right or remedy.

15.4 The rights and remedies provided under these Terms are in addition to, and not exclusive of, any rights or remedies provided by law.

V26062025